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Spring 2002
ISSN 0890-913X
Volume 17, Number 2

Pricing, Market Efficiency, and Consumer Choice in Internet Commerce

Richard H. Courtney , St. Mary's College of California
Douglas W. Gentry, St. Mary's College of California
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Pricing,MarketEfficiency,andConsumerChoiceinInternetCommerceRichardH.CourtneySt.Mary=sCollegeofCaliforniaDouglasW.GentrySt.Mary=sCollegeofCaliforniaSalesofconsumerproductsviatheInternetbyU.S.firmscontinuetogrowrapidly.U.S.retaile-commercesalesforthefourthquarterof2000totaled$8.69billion,anincreaseof67.1percentfromsalesinthefourthquarterof1999and35.9percentfromthethirdquarterof2000.Thesee-commercesalesincreasesareinsharpcontrastwiththegrowthofU.S.totalretailsales(includinge-commercesales).Totalretailsalesincreasedonly4.2percentfromthefourthquarterof1999tothefourthquarterof2000and5.4percentfromthethirdquarterof2000tothefourthquarterof2000.Thesustainedstronggrowthinretaile-commercesalesisoneindicationthatconsumersarebecominglessreluctanttomakepurchasesonline.Evenwiththemuchmorerapidgrowthofretaile-commercesalesthantotalretailsales,theshareoftotalretailsalesaccountedforbye-commercetransactionsreachedonly1.0percentinthefourthquarterof2000.However,ifrecentgrowthtrendsaresustained,theInternetwill,ultimately,becomeofconsiderableimportancetoconsumersasanalternativetotraditionalAbrickandmortar@retailers,andasignificantcomponentoftotalretailsales.Thestructureoftheretailingsectorislikelytocontinuetoevolve,butwiththelonger-termstructureofretaildistributionbeingunpredictableatpresent.However,itdoesseemlikelythattherewillbesomeconvergenceoftraditionalretailersandInternetsellersovertimewithmanyfirmsmakingsalesviabothformsofdistribution.SeveralquestionsareraisedbyrapidgrowthofconsumerproductsalesviatheInternet.First,whyareInternetsalesgrowingsorapidly?OnehypothesisfrequentlysuggestedisthatconsumersareattractedtoInternetsellersbylowerpricesthanareavailable
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